One of the keys to the success of tax reforms in Latin America includes strengthening tax agencies, essential stakeholders for ensuring the quantity and quality of tax collection. Through this line of action, EUROsociAL is supporting these agencies in their relationship with the taxpayer to help them achieve credibility, trust and participation on the part of taxpayers with respect to their tax obligations, thereby facilitating tax collection and reducing levels of tax evasion. 

To achieve these objectives, the programme is working in the following areas: 

• Improvement of taxpayer information and assistance (information and new technologies)
• Quality of tax agency management (quality processes, improvements in taxpayer registries and records, and human resources)
• Control and auditing of tax agencies (mass control, inspection, transfer prices, inter-agency information exchange, electronic invoicing). 

Go to the sheet for the line of action

  Highlighted experiences: 

• Electronic invoicing in Guatemala. Supporting the Superintendence of Tax Administration of Guatemala in the launch of a new electronic invoicing system
• Information and assistance for taxpayers. The Internal Revenue Service (DGI) of Uruguay opts for a new model for quality care

Operational Partners